It is important that you read all the terms of sale carefully. In most cases, you are purchasing custom made clothing which cannot be cancelled once begun or returned after purchase is complete.If you have questions about anything, please feel free to email at any time.
Any orders for custom made clothing to be completed within 6 weeks or less will incur a 50% additional rush fee. If express or overnight shipping is required, additional shipping charges may also be added.
A 25% NON-REFUNDABLE deposit is required to confirm your order and assign you a slot in our schedule. The remaining balance is due before shipment.
PAYMENT: Only PayPal is accepted at this time. Money may be sent in more than one payment, however, full payment must be received before clothing is shipped.
RETURNS: Because each piece is made specifically for you, the customer, following your particular tastes and measurements, there are ABSOLUTELY NO RETURNS ON SPECIAL ORDER MERCHANDISE! Returns of any other merchandise is at company discretion.
SHIPPING: Each order is entered into my schedule as it is accepted. As a result, shipping dates vary according to the number of orders previously scheduled. Christmas, Halloween and Spring are the busiest times, so please plan accordingly.
If you have a particular "no later than" date PLEASE make sure you include that on your order form. I will try to accommodate all requests and will notify you if it is not possible to meet your deadline.
As a general rule, allow at least 10-12 weeks for delivery of custom made items. (Patterns and hats 1-4 weeks). If any items are delayed, you will be notified as soon as possible.
Be sure to include address, phone number and email with order.
Shipping/handling/insurance is 5% for all items up to $500.00 (minimum of $5.00). All orders are shipped US Post unless otherwise requested.
Rush and international orders - please inquire about additional postage.